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CapTel 2400iBT Captioned Phone
All images shown are for illustrative purposes only. 
The CapTel 2400iBT Captioned Phone:
  • Designed for people looking for a captioned phone with touchscreen technology and Bluetooth connectivity.
  • 40dB amplified phone that shows word-for-word captions of your conversation on a large touchscreen display.
  • Has a large, colorful display, dial-by-picture capability and built-in answering machine to make it easy to enjoy talking on the phone again.

It connects to both your telephone and Internet service to give you the best of both worlds: voice and captions. The captions are provided by a free service that uses the Internet connection to automatically display captions for every call, quickly and accurately. Captions are available on calls within the United States only.

What you should expect.

Within two business days after you have placed your order, a CapTel representative will contact you via email to verify your information and offer installation assistance. Simply confirm your information and let us know if you would like to take advantage of free installation help.

Once you respond to the email, your order will ship. You will have 30 days after installation to try your new CapTel phone and the captioning service. You can return the phone at any time within the 30 days for a full refund. If you decide to keep the phone, there is nothing more you need to do—just enjoy phone calls again with confidence!

Please note that due to the national health crisis, no in-person installations are being scheduled at this time. If you need installation support, you can receive “over the phone” installation support with our ISTT (Inside Sales Tech Team) department.

  • Captions appear on all calls automatically; no need to dial through a captioning service
  • Captions can be turned on or off at any time in a call
  • Adjustable tone and volume control - up to 40 decibel gain
  • Dial-by-picture capability
  • Adjustable caption font sizes and colors
  • WiFi compatible
  • Large touchscreen, 10" diagonally, caption display tilts for comfortable reading or lies flat for mounting the phone on a wall
  • Standard telephone keypad buttons for familiar, comfortable dialing
  • Pairs with and sends the conversation directly to Bluetooth-enabled hearing aids or cochlear implants. Please note Pairs with Bluetooth-enabled neckloops, which sends the conversation directly to any t-coil enabled hearing aid. A streaming device may be necessary. (streaming devices allow the hearing device to connect via Bluetooth)
  • Pairs with Bluetooth-enabled neckloops, which sends the conversation directly to any t-coil enabled hearing aid
  • 100 name/number phone book to store frequently called numbers
  • Built-in answering machine takes voice messages with captions
  • Speaker phone function
  • Spanish-to-Spanish captioning available, with Spanish language menus
  • Caller ID capable
  • Five year warranty

  • Difficulty hearing on the phone due to hearing loss
  • High speed Internet connection- (1 megabyte or more to be considered high speed, Please check with provider to make sure you are qualified)
  • Home phone connection (analog, VoIP, FIOS, DSL or cable - cannot be cellular service)
  • Standard electrical power
  • Due to FCC regulations, there is a maximum of 2 units allowed per household.

CapTel 2400iBT User Manual

3 - Star
2 - Star

Product Reviews (28)

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By Bill
Buying for myself
10665 W 13th St N Wichita KS 67212 Apt 328

May. 23, 2020

I'm hard of hearing.

Had for a month & doesn't work. You blaming COX & COX blaming you. I'm stuck in the piddle and very frustrated. Have a supervisor call me ASAP 316-737-8160.

Pros:Looks nice.

Cons:Doesn't work.

Overall: No, I would not recommend this product.

By Happy wife
Family caregiver

May. 22, 2020

Very good purchase

Finally....... a phone my husband can hear on, and he can read the text to be able to understand what is being said. No more what?, excuse me?, I'm sorry I can't understand you.

Overall: Yes, I would recommend this product.

By Steve
Family caregiver
North Carolina

Apr. 03, 2020


It works as advertised!

Pros:Font size adjustments.


Overall: Yes, I would recommend this product.

By Michael
Family caregiver

Jul. 22, 2019

Phone for Mother

Now Mother can communicate with people again over the phone

Overall: Yes, I would recommend this product.

By Crystal
Family caregiver

May. 05, 2019


Works great

Overall: Yes, I would recommend this product.

Return policy for this item
  • This supplier accepts return of new, unused items in their original, sealed internal packaging, in re-saleable condition.
  • No returns will be accepted after 30 days from purchase date.
  • Exceptions are noted in the product description.
  • Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
  • Our complete return policy is available by selecting the Return Policy link in the footer of our website.