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- Items must be returned in the unit of measure in which they were purchased. Partial case returns will not be accepted.
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Due to the intimate nature of this product, we do not accept CareZips returns with the following two exceptions:
1) Size exchanges may be made within seven days of purchase (i.e., shipped back within seven days of receipt by customer); however, the returned product must be in new condition with the original tags still attached;
2). Damaged or defective products will be replaced at no cost, but must be returned within 10 days of receipt. - A 15% restocking fee applies to all authorized returns.
- All returns require a Return Authorization. To request a Return Authorization please call Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 8 PM ET, Friday 9 AM ET - 5 PM ET.
- Report damages or defects within 72 hours of receipt to Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 8 PM ET, Friday 9 AM ET - 5 PM ET
- No returns under $69 in product value
- Our complete return policy is available here.
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