Osto-Gel is designed specifically to absorb ileostomy pouch contents. This gel is conveniently packaged in a dissolvable film packet which is dropped into the pouch each time the pouch is emptied or cleaned. As the pouch fills, the packet dissolves, releasing granules which form a gel with the liquid fecal output. The gel remains at the bottom of the pouch away from the stoma - reducing pouch noise, odor, leakage, and peristomal skin irritation.
This supplier accepts return of unused items in their original, sealed internal packaging, in re-saleable condition.
Returns made within 30 days from date of purchase are not subject to a restocking fee.
No returns accepted on items more than 30 days after purchase.
Exceptions are noted in the product description.
Special Order items cannot be returned, unless defective.
Lift chairs can be returned with a Return Authorization number if it is unused and accompanied by the original box, packing and paperwork within 30 days of purchase and is subject to a 15% manufacturers restocking fee.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
How reassuring to have a professional perspective on our parents’ lives and their issues. All personnel that we’ve dealt with on the phone have been so kind, knowledgeable, perceptive and reassuring
I have ordered twice from your company and I can honestly say never have I dealt with a company that is so fast at getting out the orders and getting them to the customer. I will always order my product needs from your company. Thanks for your help.
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