Southwest Technologies Inc. is the manufacturer of Elasto-Gel™ therapy products. Our line consists of over 40 different shapes and sizes so we can best fit each person's special need. Elasto-Gel™ products may be used for either hot or cold therapy and will not leak if punctured. When heated, products provide moist therapy heat and when used cold, products provide soothing cold without causing trauma to the skin or nerves. In addition, when used cold, the products remain soft and flexible even at -20ºF. The products will not dry out, become hard or change form and are re-usable. The products have the ability to conform to all contoured areas and move with patient movement. Products are covered with a four-way stretch material that allows maximum conformity, heat transfer and comfort.
This supplier accepts return of unused items in their original, sealed internal packaging, in re-saleable condition.
Returns made within 30 days from date of purchase are not subject to a restocking fee.
No returns accepted on items more than 30 days after purchase.
Exceptions are noted in the product description.
Special Order items cannot be returned, unless defective.
Lift chairs can be returned with a Return Authorization number if it is unused and accompanied by the original box, packing and paperwork within 30 days of purchase and is subject to a 15% manufacturers restocking fee.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
Thank you for wonderful customer service which is rare these days. I was told I would receive next day delivery and I did. I would definitely order from Parentgiving again.
Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless
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