This supplier accepts return of unused items in their original sealed internal packaging, in re-saleable condition within 30 days of purchase. Exceptions are noted in the product description.
There is a restock fee of 15% on all accepted returns made between 1-30 days of purchase.
No returns accepted on items more than 30 days after purchase.
EXCEPTION: Bath and Toilet items are hygienic and cannot be returned unless defective.
EXCEPTION: To return a Power Mobility item: New, unused power mobility products can be returned within 30 days from purchase date and a 15% restock fee will apply. The item must be packaged to ensure the product is not damaged during return shipping. Used power mobility items are not eligible for return. Special order items cannot be returned.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless
Wow. I am so thrilled with the service I have had to purchase many items but your website has been wonderful. Today I had a problem with a credit card order I placed and I ended up calling your toll free number to place the order. The person with whom I spoke was courteous, friendly, and apologetic! Such a breath of fresh air.
You deserve kudos for your website, service and the products you offer your customers.
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