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CapTel 2400iBT Captioned Phone - UTI-2400i
All images shown are for illustrative purposes only. 
The CapTel 2400iBT Captioned Phone is designed for people looking for a captioned phone with touchscreen technology and Bluetooth connectivity.
The CapTel 2400iBT Captioned Phone is a 40dB amplified phone that shows word-for-word captions of your conversation on a large touchscreen display. The CapTel 2400iBT has a large, colorful display, dial-by-picture capability and built-in answering machine to make it easy to enjoy talking on the phone again.
It connects to both your telephone and Internet service to give you the best of both worlds: voice and captions. The captions are provided by a free service that uses the Internet connection to automatically display captions for every call, quickly and accurately. Captions are available on calls within the United States only.

What you should expect. Within two business days after you have placed your order, a CapTel representative will contact you via email to verify your information and offer installation assistance. Simply confirm your information and let us know if you would like to take advantage of free installation help. Once you respond to the email, your order will ship. You will have 30 days after installation to try your new CapTel phone and the captioning service. You can return the phone at any time within the 30 days for a full refund. If you decide to keep the phone, there is nothing more you need to do—just enjoy phone calls again with confidence!

  • Captions appear on all calls automatically; no need to dial through a captioning service
  • Captions can be turned on or off at any time in a call
  • Adjustable tone and volume control - up to 40 decibel gain
  • Dial-by-picture capability
  • Adjustable caption font sizes and colors
  • WiFi compatible
  • Large touchscreen, 10" diagonally, caption display tilts for comfortable reading or lies flat for mounting the phone on a wall
  • Standard telephone keypad buttons for familiar, comfortable dialing
  • Pairs with and sends the conversation directly to Bluetooth-enabled hearing aids or chochlear implants
  • Pairs with Bluetooth-enabled neckloops, which sends the conversation directly to any t-coil enabled hearing aid
  • 100 name/number phone book to store frequently called numbers
  • Built-in answering machine takes voice messages with captions
  • Spanish-to-Spanish captioning available, with Spanish language menus
  • Caller ID capable
  • Five year warranty

  • Difficulty hearing on the phone due to hearing loss
  • High speed Internet connection
  • Home phone connection (analog, VoIP, FIOS, DSL or cable - cannot be cellular service)
  • Standard electrical power
  • Due to FCC regulations, there is a maximum of 2 units allowed per household.

CapTel 2400iBT User Manual

Category: Captioned Phones

3 - Star
2 - Star

Product Reviews (16)

By Happy

Family caregiver

Cleveland, OH

Jun. 28, 2018

Provides Needed Contact

Our mother lost her hearing as a result of a stroke. This captioned phone provides her, she’s in a nursing home, the opportunity to talk with my dad daily. Makes them both so happy!!!

Pros:Provides needed contact due to sudden hearing loss.

Cons:There’s a little delay between speaking and the typed message appearing on the screen. Doesn’t seem to bother my parents much.

Overall: Yes, I would recommend this product.

By Steven

Family caregiver

Reno, Nevada

Apr. 16, 2018

An excellent tool for my mother's failing hearing.

Despite all the ligature and naysayers, it was really easy to setup.

Pros:Things are big and instructions are easy to follow for my mother.


Overall: Yes, I would recommend this product.

By Angel

Family caregiver

Garfield, NJ

Mar. 21, 2018

it is great

I bought this for my mother - her hearing is getting very bad & with this phone she can talk on the phone & hear & see what the other person is saying The volume can go high & she is able to hear a lot more than what she was able to

Pros:Volume on the receiver is great you can program up to high which makes it easier to hear Also it is great that you can see what the person on the line is saying

Cons:I have not cons - the phone is great

Overall: Yes, I would recommend this product.

By Rae

Family caregiver


Mar. 12, 2018

Such a good resource for the hearing impaired!

Appreciated the customer service. Appreciated the detailed the set up and instructions booklets. Product works exactly as advertised.

Pros:Vaired size of font. Favorites yellow star Blue captions on button

Cons:Would be nice if it would come with longer chords.

Overall: Yes, I would recommend this product.

By Laura

Family caregiver

Toms River NJ

Mar. 03, 2018

Great Idea

Great idea, except the delay of 15 seconds for words to appear on screen is not working. Is there another type of phone with a quicker delay?

Pros:nice size screen and excellent onsite setup

Cons:delay to long to see words on screen

Overall: Yes, I would recommend this product.

Return policy for this item
  • This supplier accepts return of new, unused items in their original, sealed internal packaging, in re-saleable condition.
  • No returns will be accepted after 30 days from purchase date.
  • Exceptions are noted in the product description.
  • Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
  • Our complete return policy is available by selecting the Return Policy link in the footer of our website.