FREE SHIPPING on orders over $69 ( View details)

Product Details

The CapTel 2400iBT Captioned Phone:
  • Designed for people looking for a captioned phone with touchscreen technology and Bluetooth connectivity.
  • 40dB amplified phone that shows word-for-word captions of your conversation on a large touchscreen display.
  • Has a large, colorful display, dial-by-picture capability and built-in answering machine to make it easy to enjoy talking on the phone again.

It connects to both your telephone and Internet service to give you the best of both worlds: voice and captions. The captions are provided by a free service that uses the Internet connection to automatically display captions for every call, quickly and accurately. Captions are available on calls within the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service.

What you should expect.

The CapTel phone transcription service is federally-funded. Once you have placed your order, a CapTel representative will contact you via email/phone to verify your information and offer installation assistance. Please ensure that the phone number and email in your order are correct. The email subject line will read CapTel Verification. YOU MUST RESPOND, OR YOUR ORDER WILL NOT SHIP. This service is currently experiencing overwhelming demand, and there could be delays in shipment.

You will have 30 days after installation to try your new CapTel phone and the captioning service. You can return the phone at any time within the 30 days for a full refund. If you decide to keep the phone, there is nothing more you need to do—just enjoy phone calls again with confidence!

Please note that due to the national health crisis, no in-person installations are being scheduled at this time. If you need installation support, you can receive “over the phone” installation support with our ISTT (Inside Sales Tech Team) department.

  • Captions appear on all calls automatically; no need to dial through a captioning service
  • Captions can be turned on or off at any time in a call
  • Adjustable tone and volume control - up to 40 decibel gain
  • Dial-by-picture capability
  • Adjustable caption font sizes and colors
  • WiFi compatible
  • Large touchscreen, 10" diagonally, caption display tilts for comfortable reading or lies flat for mounting the phone on a wall
  • Standard telephone keypad buttons for familiar, comfortable dialing
  • Pairs with and sends the conversation directly to Bluetooth-enabled hearing aids or cochlear implants. Please note Pairs with Bluetooth-enabled neckloops, which sends the conversation directly to any t-coil enabled hearing aid. A streaming device may be necessary. (streaming devices allow the hearing device to connect via Bluetooth)
  • Pairs with Bluetooth-enabled neckloops, which sends the conversation directly to any t-coil enabled hearing aid
  • 100 name/number phone book to store frequently called numbers
  • Built-in answering machine takes voice messages with captions
  • Speaker phone function
  • Spanish-to-Spanish captioning available, with Spanish language menus
  • Can transcribe in English and Spanish
  • Caller ID capable
  • Five year warranty

  • Difficulty hearing on the phone due to hearing loss
  • High speed Internet connection- (1 megabyte or more to be considered high speed, Please check with provider to make sure you are qualified)
  • Requires a landline to use this phone
  • Home phone connection (analog, VoIP, FIOS, DSL or cable - cannot be cellular service)
  • Standard electrical power
  • Due to FCC regulations, there is a maximum of 2 units allowed per household.

CapTel 2400iBT User Manual



3 - Star
2 - Star

Product Reviews (41)

Sort By:
By Karen B

Mar. 01, 2022

Product never received.

By Dianne

Oct. 27, 2021

The phone is goo, BUT set up is terrible.

By tcs
Family caregiver

Jul. 19, 2021

Happy Husband

husband is hard of hearing and can't see well. Once I programmed the pictures in, it was easy for him to use.

By Charlie
Buying for myself

May. 07, 2021


It was very easy to set up and the captioning is great.

By phone
Buying for myself

Apr. 13, 2021


haven't used it much but will

By Terry
Family caregiver

Apr. 01, 2021

CapTel 2400iBT Captioned Phone

Love it.


Return policy for this item
  • This supplier accepts return of new, unused items in their original, sealed internal packaging, in re-saleable condition.
  • No returns will be accepted after 30 days from purchase date.
  • Exceptions are noted in the product description.
  • Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
  • Our complete return policy is available here.

Q & A

  • I'm in the process of determining if I should purchase a Magicjack line. Will this phone work with Magicjack? Charlie

    CapTel phones require: High speed Internet connection- (1 megabyte or more to be considered high speed, Please check with provider to make sure you are qualified) Requires a landline to use this phone - analog, VoIP, FIOS, DSL or cable - cannot be cellular service Standard electrical power For further technical information, please contact CapTel at 800-233-9130

  • Can transcribed phone conversations be printed?

    The conversations are transcribed onto a screen, and there is no facility to print them.

  • My "landline" phone is VoIP. I have (2) phone outlet from my Ooma Telo box. Would this setup work with your captioned phone?

    Please contact CapTel who will be able to confirm compatibility - 1-800-233-9130

  • Is there a phone that transcribes automatically? We would like our privacy and would not want another person listening in to our conversation for us to have a transcription.

    There may be a phone on the market which does what you want but we do not sell one like that. We hope you are able to find what you need.

  • Can we add another phone in another room using the internet?

    Each household is limited to two CapTel phones, but other phones may also be used.