eWheels Return Policy Details

#1. Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at .(JavaScript must be enabled to view this email address) . Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

#2. Returning an Oversized Item
If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

To receive a refund or credit, items must be returned within 15 days of original shipment date.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at .(JavaScript must be enabled to view this email address)