Category: Mattress Protectors
Feb. 20, 2015
I ordered the hospital bed size zippered mattress protectors for my autistic son's bed. they only sell by the case. when I put the first one on the zipper separated from the vinyl. this has never happened before with other products. I called to arrange for a return of the other eleven mattress pads, which are all individually wrapped. I had to pay to have these sent back...$29.00!!!!!!! PLUS they charge a fifteen percent restocking fee, which is almost as ridiculous as the shipping fee since they are completely wrapped and never opened. I told the lady helping me with the return on the phone that I believed these to be defective..... didn't matter at all. Unfortunately I will be ordering my incontinence supplies from another company in the future. Sorry Parentgiving...can't afford you.
Cons:defective and expensive to return
Overall: No, I would not recommend this product.
Regular price:$106.65 You Save $26.66
"The customer service representative I spoke with went above and beyond the level of service I expected to get based on lack of followup and concern for customers from just about anywhere anyone does business these days."
"Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless"— Edie