This supplier accepts return of unused items in their original sealed internal packaging, in re-saleable condition within 60 days of purchase. Exceptions are noted in the product description.
There is a restock fee of 15% on all accepted returns made between 1-30 days of purchase and a restock fee of 25% on all accepted returns between 31-60 days of purchase.
No returns accepted on items more than 60 days after purchase.
EXCEPTION: Bath and Toilet items are hygienic and cannot be returned unless defective.
EXCEPTION: To return a Power Mobility item: New, unused power mobility products can be returned within 30 days from purchase date and a 25% restock fee will apply. The item must be packaged to ensure the product is not damaged during return shipping. Used power mobility items are not eligible for return.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
"How reassuring to have a professional perspective on our parents’ lives and their issues. All personnel that we’ve dealt with on the phone have been so kind, knowledgeable, perceptive and reassuring"— Susan S.
"The customer service representative I spoke with went above and beyond the level of service I expected to get based on lack of followup and concern for customers from just about anywhere anyone does business these days."