This supplier accepts returns of new, unused items in their original, sealed internal packaging, in re-saleable condition, within 30 days of purchase. No returns accepted after 30 days from purchase.
Exceptions, if any, are noted in the product description.
Special Order items cannot be returned, unless defective.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 8 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization (RMA) number and return address. No returns accepted without an RMA number.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
"The customer service representative I spoke with went above and beyond the level of service I expected to get based on lack of followup and concern for customers from just about anywhere anyone does business these days."
"How reassuring to have a professional perspective on our parents’ lives and their issues. All personnel that we’ve dealt with on the phone have been so kind, knowledgeable, perceptive and reassuring"— Susan S.