Nov. 16, 2011
The item worked exactly as described. However, using it for a mother with alzheimer's, she couldn't remember to place the flannel side up and would complain of getting stuck to the plastic side. Would definitely recommend, and am actually going to buy more of the double-sided flannel pads!
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"The customer service representative I spoke with went above and beyond the level of service I expected to get based on lack of followup and concern for customers from just about anywhere anyone does business these days."
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