Osto-Gel is designed specifically to absorb ileostomy pouch contents. This gel is conveniently packaged in a dissolvable film packet which is dropped into the pouch each time the pouch is emptied or cleaned. As the pouch fills, the packet dissolves, releasing granules which form a gel with the liquid fecal output. The gel remains at the bottom of the pouch away from the stoma - reducing pouch noise, odor, leakage, and peristomal skin irritation.
This supplier accepts return of unused items in their original, sealed internal packaging, in re-saleable condition.
Returns made within 30 days from date of purchase are not subject to a restocking fee.
A restocking fee of 15% is assessed on all returns made between 31-90 days from date of purchase. Items drop shipped directly from the manufacturer and returned are subject to a restock fee set by the manufacturer and will vary.
Exceptions are noted in the product description.
Special Order items cannot be returned, unless defective.
Lift chairs can be returned with a Return Authorization number if it is unused and accompanied by the original box, packing and paperwork within 30 days of purchase and is subject to a 15% manufacturers restocking fee.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.