This supplier accepts return of unused items in their original packaging, in re-saleable condition within 30 days of purchase, except for bath products. All bath items are non-returnable for hygienic reasons.
Restock fee of 20% on all returns.
No returns accepted on items more than 30 days after purchase.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link on our website.
"Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless"— Edie
"Customer service was excellent. Delivery unbelievable - next day! Product as advertised at a good price. Thank you."— R.G.