This supplier accepts return requests for unused items in their original packaging, in re-saleable condition within 14 calendar days of purchase. Goods must be returned within 30 calendar days of purchase. Exceptions are noted in the product description.
Restock fee of 15% on all returns.
No returns accepted on items more than 14 days after purchase.
Contact Customer Service at 888-746-2107 Monday — Thursday 9 AM ET — 7 PM ET, Friday 9 AM ET — 5 PM ET for a Return Merchandise Authorization number and return address .
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
"How reassuring to have a professional perspective on our parents’ lives and their issues. All personnel that we’ve dealt with on the phone have been so kind, knowledgeable, perceptive and reassuring"— Susan S.
"Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless"— Edie