This supplier accepts return of unused items in their original packaging, in re-saleable condition within 30 days of purchase. Exceptions are all items drop shipped directly from the manufacturer and other items noted in the product description.
Drop shipped items can only be returned up to 30 days after purchase and are subject to a restocking fee which varies by manufacturer.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
"Wow, when you said fast shipping you weren't kidding. Kudos to the shipping department. We ordered on Monday evening and it was delivered in perfect condition Wednesday morning. Thank you for a job well done."— M. Griffith
"Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless"— Edie