This supplier accepts return of unused items in their original packaging, in full sell unit of measure, in re-saleable condition within 30 days of purchase. Exceptions are noted in the product description. Special order items are not returnable.
No returns accepted on items more than 30 days after purchase.
A copy of the packing list must be in the box with the merchandise.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 8 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address .
Our complete return policy is available by selecting the Return Policy link on our website.
Eligible products can only be returned in their original full sell unit of measure.
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"Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless"— Edie
"The customer service representative I spoke with went above and beyond the level of service I expected to get based on lack of followup and concern for customers from just about anywhere anyone does business these days."