This supplier accepts return of unused items in their original, sealed internal packaging, in re-saleable condition.
Returns made within 30 days from date of purchase are not subject to a restocking fee.
No returns accepted on items more than 30 days after purchase.
Exceptions are noted in the product description.
Special Order items cannot be returned, unless defective.
Lift chairs can be returned with a Return Authorization number if it is unused and accompanied by the original box, packing and paperwork within 30 days of purchase and is subject to a 15% manufacturers restocking fee.
Contact Customer Service at 888-746-2107 Monday - Thursday 9 AM ET - 7 PM ET, Friday 9 AM ET - 5 PM ET for a Return Merchandise Authorization number and return address.
Our complete return policy is available by selecting the Return Policy link in the footer of our website.
"Having an aging parent is a blessing, but it is so nice to have a helpful, dependable service who will take some responsibilities away from loved ones. My sister and other family members were having to monitor and purchase this product locally and, now, it is on autoship, it takes one modicum of care away from them. More time can be spent enjoying our precious mother! Thank you!"
"How reassuring to have a professional perspective on our parents’ lives and their issues. All personnel that we’ve dealt with on the phone have been so kind, knowledgeable, perceptive and reassuring"— Susan S.
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