May. 05, 2011
These grips arrived fairly quickly and they feel great, with in a couple of days I noticed one had gotten a little lumpy, contacted customer service and they immediately corrected the problem, and now I am not only happy to have eliminated the skin burns of the factory grips, but I am also happy knowing if I have an issue it will be promptly handled by a customer service Dept that so far seems to take your comfort in trying times serious! I maked this item as very good, but consider the customer service as excellent, Kudos!
"The customer service representative I spoke with went above and beyond the level of service I expected to get based on lack of followup and concern for customers from just about anywhere anyone does business these days."
"Nicky, thank you so much for following up-- even though I have automatic-reply stuff on my website I know it takes occasional effort, too! We received our bed-rails today. Busy with my parents, we haven't unpacked them or installed them yet. But we were all amazed they got here so quickly. Thank you very much for your help. I've got a feeling we'll be in touch for further items and advice. God Bless"— Edie