My husband recently transferred my M.I.L.’s prescriptions to a large chain store lured by the much lower prices than she had been paying at the large drug chain she was using. Even though the new store is a 10 minute car ride versus a 10 minute walk, he felt the savings would more than make up for the gas and time spent when picking them up. The initial refill experience of all of her medication went smoothly. This was a good thing for my husband who would not have heard the end of it if there was an issue. (The switch wasn’t her idea. See my last blog about the possibility of outliving one’s means.) Last week the store called her that they had an automatic refill ready for her. She was very pleased because she was running out of one of her daily meds. My husband went to the store and took her with him. She was not interested in getting the pills, but rather wanted to check out the shoe aisle, filled with styles she cannot safely wear, but insists on saying she can, so he went to the drug counter while she went to the high heels.  Late Sunday night, when her supply had run out, she opened the bag and in it were not the pills she needed! It was another one of her prescriptions. The store pharmacy was already closed, the previous pharmacy (a 24-hour operation) could not fill it as she had transferred the script to another store and my husband heard the complaints about the new place. He asked if she had asked when the store called her what she would be getting to be sure it was what she needed. Silence…and then more complaints. She got the pills she needed the next day, but that was a less than ideal resolution. Ask (the caller what was refilled) and she shall receive (the one she needs).